Effective 2026-08-13. Last updated 2026-08-25. LyfeLabs LLC, a Texas limited liability company.
1. All Sales Are Final
LyfeLabs supplies research chemicals for in vitro laboratory research. Because the integrity of a research compound cannot be verified once it has left our custody, all sales are final except in the circumstances described in Section 2.
2. When a Refund Is Issued
2.1 Incorrect orders. If your order contains an item other than the one ordered, contact customerservice@lyfelabs.us within 48 hours of confirmed delivery with your order number and photographic documentation of the shipping carton, packing slip, and affected vial(s). Verified claims are resolved, at our discretion, by replacement or refund, whether or not shipping insurance was purchased. Incorrect-order claims submitted more than 48 hours after confirmed delivery are not eligible. Orders that arrive damaged are covered only as described in Section 2.2.
2.2 Lost, stolen, or transit-damaged shipments. Risk of loss passes to the purchaser upon handoff to USPS. Shipping insurance is offered separately at checkout and cannot be added after an order is placed. Lost, stolen, or transit-damaged shipments are covered only where shipping insurance was purchased at checkout: in that case LyfeLabs will issue a replacement order or refund upon successful completion of an approved USPS insurance claim, subject to USPS claim timelines. Where shipping insurance was not purchased, LyfeLabs will not issue a replacement order or refund for a lost, stolen, or transit-damaged shipment. See Section 6 of our Shipping Policy.
2.3 Purity guarantee. If testing by an accredited independent laboratory shows a compound is below the purity stated on its label, contact us within 30 days of delivery with your order number and the laboratory report. Verified claims are refunded or replaced, at our discretion, up to the price paid for the tested item, whether or not shipping insurance was purchased. Opening a vial in order to submit it for testing does not void this guarantee.
2.4 Orders cancelled by LyfeLabs. LyfeLabs reserves the right to cancel, hold, or refuse any order prior to shipment, including orders subject to a compliance review. Orders cancelled by LyfeLabs before shipment are refunded in full to the original payment method.
2.5 Undeliverable shipments. If a shipment is returned to LyfeLabs as undeliverable, refused, or uncollected and cannot be re-delivered within 14 days, the order is cancelled and refunded less the original shipping cost.
3. What Is Not Refundable
- Opened, punctured, reconstituted, or partially used vials, except where an accredited independent laboratory report shows the product is below its stated purity (Section 2.3) or the order was incorrect (Section 2.1).
- Orders lost, stolen, or damaged in transit where shipping insurance was not purchased.
- Shipping charges and shipping insurance fees.
- Incorrect-order claims submitted more than 48 hours after confirmed delivery.
- Purity claims submitted more than 30 days after delivery.
- Orders cancelled by the customer after the shipping label has been generated.
4. How Refunds Are Issued
Approved refunds are issued to the original payment method only. No refund is issued in cash, to a third-party account, or to a different payment method. Once issued, funds typically post within 5-10 business days depending on your issuing bank.
5. How to Request a Refund
Email customerservice@lyfelabs.us with your order number and a description of the issue. We respond within 24-48 business hours. Please contact us before disputing a charge with your bank – see our Chargeback Policy.
All products sold on this website are intended for research and identification purposes only. These products are not intended for human dosing, injection, or ingestion.