Shipping Policy
Effective Date: June 6, 2026
Last Updated: June 6, 2026
DOMESTIC SHIPPING ONLY: LyfeLabs LLC ships exclusively within the continental United States via USPS. We do not ship internationally. All orders are subject to compliance review prior to fulfillment.
1. Domestic Shipping Only
LyfeLabs LLC ships exclusively to addresses within the continental United States. We do not offer international shipping, shipping to U.S. territories, APO/FPO military addresses, or P.O. boxes at this time.
All shipments are dispatched via the United States Postal Service (USPS). LyfeLabs reserves the right to select the appropriate USPS service level for each order based on order size, weight, and destination.
2. Order Processing
All orders are subject to the following processing conditions before shipment:
- Payment must be confirmed and successfully processed.
- The order must pass LyfeLabs’ internal compliance review, which verifies that the order is consistent with legitimate research use.
- The shipping address must be a valid, deliverable U.S. address.
- Inventory must be available for the ordered item(s).
Orders received before 11:00 AM Central Time on a business day are typically processed for same-day shipment, subject to the conditions above. Orders received after 11:00 AM Central Time, or on weekends and federal holidays, will be processed on the next business day.
LyfeLabs reserves the right to delay or hold any order pending additional verification of research credentials or intended use. If an order is held, LyfeLabs will contact the purchaser at the email address on file.
3. Estimated Shipping Timeframes
Estimated delivery timeframes vary by USPS service level selected at checkout and destination. All timeframes are USPS estimates and are not guaranteed by LyfeLabs.
- USPS First Class Mail: 1 to 5 business days.
- USPS Priority Mail: 1 to 3 business days.
- USPS Priority Mail Express: 1 to 2 business days (overnight in most areas).
Delivery timeframes begin from the date of shipment, not the date of order placement. LyfeLabs is not responsible for delays caused by USPS, weather events, natural disasters, or other circumstances outside our control.
4. Shipping Rates
Shipping rates are calculated at checkout based on the USPS service level you select, and are displayed before you complete your order.
Free shipping on orders of $200 or more. Orders with a subtotal of $200.00 or more qualify for free domestic shipping, applied automatically at checkout. Orders below $200.00 are charged the shipping rate shown at checkout.
5. Tracking Information
A USPS tracking number will be emailed to the address on file once your order has shipped. It is your responsibility to monitor tracking information and be available to receive your shipment.
If tracking shows your order as delivered but you have not received it, contact USPS directly at 1-800-275-8777 to initiate a delivery inquiry. LyfeLabs is not responsible for packages that are marked as delivered by USPS.
6. Shipping Insurance
IMPORTANT — SHIPPING INSURANCE: LyfeLabs strongly recommends that all customers purchase shipping insurance at checkout. If a customer does not purchase shipping insurance and their order is lost, stolen, or damaged in transit, LyfeLabs will not issue a replacement order, replacement product, or refund. All risk of loss passes to the purchaser upon handoff to USPS.
Shipping insurance is available at checkout and covers the declared value of your order in the event of loss, theft, or damage in transit. The decision to purchase or decline shipping insurance is made at checkout and cannot be added retroactively after an order has been placed.
6.1 Orders With Shipping Insurance
If you purchased shipping insurance and your order is lost, stolen, or damaged in transit, contact customerservice@lyfelabs.us within 48 hours of the estimated delivery date with the following information:
- Your order number.
- Your USPS tracking number.
- A description of the issue (lost, stolen, or damaged).
- Photographic documentation of any damage, if applicable.
LyfeLabs will work with you to initiate a USPS insurance claim. Resolution of insurance claims is subject to USPS claim processing timelines and approval. LyfeLabs will issue a replacement order or refund upon successful completion of an approved USPS insurance claim.
6.2 Orders Without Shipping Insurance
If you did not purchase shipping insurance at checkout, LyfeLabs will not replace, reship, or refund any order that is lost, stolen, or damaged in transit. By declining shipping insurance at checkout, you accept full responsibility for any loss or damage that occurs once your order has been handed to USPS.
LyfeLabs will not make exceptions to this policy regardless of circumstances. This policy exists to protect the integrity of our operations and ensure fair and consistent treatment of all customers.
7. Damaged or Incorrect Orders Upon Delivery
If your order arrives physically damaged due to mishandling, or if you receive an incorrect product, you must contact LyfeLabs at customerservice@lyfelabs.us within 48 hours of delivery with:
- Your order number.
- A clear description of the issue.
- Photographs documenting the damage or incorrect product, including the outer packaging and product vial(s).
Claims submitted more than 48 hours after confirmed delivery will not be eligible for replacement or refund. LyfeLabs will, at its sole discretion, issue a replacement product or store credit for verified claims of damaged or incorrect orders.
Opened or partially used products are not eligible for replacement or refund under any circumstances.
8. Refused or Undeliverable Shipments
If a package is returned to LyfeLabs due to an undeliverable address, refusal of delivery, or failure to collect from a USPS facility, the customer will be responsible for any reshipment fees. LyfeLabs will contact the customer at the email address on file to arrange re-shipment.
If a returned shipment cannot be re-delivered within 14 days of return to LyfeLabs, the order will be canceled and a refund issued less the original shipping cost and any applicable restocking fee.
9. Address Accuracy
It is the customer’s sole responsibility to provide a complete, accurate, and deliverable shipping address at the time of order. LyfeLabs is not responsible for orders shipped to an incorrect address provided by the customer.
Address corrections cannot be made after an order has been submitted and processed. If you identify an address error immediately after placing your order, contact customerservice@lyfelabs.us as soon as possible. LyfeLabs will make reasonable efforts to correct the address before shipment but cannot guarantee that corrections will be possible once an order enters the fulfillment process.
10. Compliance Review and Order Holds
All orders are subject to LyfeLabs’ internal compliance review process. LyfeLabs reserves the right to hold, delay, or cancel any order that raises compliance concerns, including but not limited to orders that suggest non-research use of products.
If your order is placed on hold pending compliance review, LyfeLabs will contact you at the email address on file. Failure to respond to a compliance inquiry within 5 business days may result in order cancellation and refund.
LyfeLabs is not liable for any loss, cost, or inconvenience resulting from a compliance hold or order cancellation.
11. Research Use Reminder
All products shipped by LyfeLabs LLC are intended strictly for legitimate in vitro laboratory research purposes only. They are not for human consumption, animal consumption, medical use, therapeutic use, or any purpose other than lawful scientific research.
By completing a purchase, you reaffirm your agreement to LyfeLabs’ Terms of Service and your representation that all products will be used solely for lawful research purposes.
12. Contact Information
For shipping inquiries, order status, or claims, please contact:
LyfeLabs LLC
Email: customerservice@lyfelabs.us
Website: lyfelabs.us
Response Time: Within 24 to 48 business hours
Mailing Address: 4601 Amesbury Dr, Unit 2219, Dallas, TX 75206
LyfeLabs LLC • lyfelabs.us • Dallas, Texas
All products sold for research use only. Not for human consumption.